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Cases Study: How a leading franchise is leveraging the impact of IBM Watson to improve customer experience and drive growth

  1. Identify & understand key drivers of customer satisfaction
  2. Quantify the relative importance and how would they drive customer loyalty
  3. Design & implement a monitoring & tracking system to effectively manage performance



OSG Steps to Success

OSG is a “catalyst” that helps our clients be the best at decoding their customers’ decisions. Our clients have seen a minimum 20% improvement in customer engagement by implementing smart insights delivered using our behavioral analytics products.

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