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Customer Experience

Case Study: Customer Service that Makes Cents

How OSG helped its client, one of the largest wealth management companies in the UK, to increase client engagement and improve retention.

Our AI-driven big data & analytics platform, OSG Dynamo, was employed to measure client expectations precisely and help our client develop smart engagement programs to target the right clients. Client inactivity was reduced by personalizing client experience and introducing touchpoints in the client journey. All this was combined to provide real-time analytics results using OSG Dynamo.

Check out more of our case studies:

Case Study: Personalized Marketing at Scale

How OSG helped a global pharmaceutical company carve out its messaging strategy for targeted impact without sacrificing reach.

Case Study: Optimizing Healthcare Costs

How OSG helped a global health insurer segment its customers, understand their lifetime value, and predict their engagement in the future, thereby establishing a product strategy for every customer segment.