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Customer Experience

Case Study: Customer Service that Makes Cents

How OSG helped its client, one of the largest wealth management companies in the UK, to increase client engagement and improve retention.

Our AI-driven big data & analytics platform was employed to measure client expectations precisely and help our client develop smart engagement programs to target the right clients. Client inactivity was reduced by personalizing client experience and introducing touchpoints in the client journey. All this was combined to provide real-time analytics results using OSG’s technology.

Check out more of our case studies:

Case Study: Differentiation for Biosimilars

How OSG’s technology helped a pharma company stand out in their first foray into an already crowded category of biosimilar products, through stakeholder understanding and position and reputation management.

Case Study: Empowering Electrical Contractors

How OSG helped a global specialist in energy management and automation build a measurement infrastructure to better engage with customers to impact acquisition and purchases.