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Customer Experience

Case Study: Customer Service that Makes Cents

How OSG helped its client, one of the largest wealth management companies in the UK, to increase client engagement and improve retention.

Our AI-driven big data & analytics platform, OSG Dynamo, was employed to measure client expectations precisely and help our client develop smart engagement programs to target the right clients. Client inactivity was reduced by personalizing client experience and introducing touchpoints in the client journey. All this was combined to provide real-time analytics results using OSG Dynamo.

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