Customer ExperienceCreating impactful customer experiencesRequest a DemoWHAT DO YOU WANT TO ACCOMPLISH?Revolutionize how customers experience your businessBuild awareness and improve the perception of your brandCross-sell and up-sell to your customers effortlesslyLooking for a way to improve customer or client retention? Do you need to better understand how customers decide which product to buy and their deepest feelings at each touchpoint in the customer journey?Our technology enables you to understand in real-time and in unparalleled detail what really matters to your customers, how they are segmented, and, most importantly, predict how they will behave with the ability to model different market scenarios. All of this, and more, is possible. Using our AI/ML-powered tech, you can understand your customers in greater depth than ever before and improve your customer-centricity.1%increase in customer retention$100Mincrease in overall revenueReady to start? Talk to an expert today.Case StudyFocusing on customer experience in service industryOur client, a large automotive service provider, was able to consolidate their data through our product RetailX360, to better understand opportunities for optimizing the customer experience. In the pilot group of stores during our engagement with them, we saw a 1% increase in customer retention and a $100M overall increase in revenue.Read moreCustomer Experience with OSG: Key BenefitsInvest wisely in customer experienceBy prioritizing investment, whether it’s product development, marketing, or customer support, your business can put money where it matters to make an impact.Build meaningful customer experiencesMaking sure visitors remember their experience with your brand will convert them into enduring customers and advocates for your business.Retain and Build Your Customer BaseBuilding relationships with your customers through powerful experiences can help you keep and attract new audiences for your products and services.In customer experience, converting visitors into advocates is a challenging processBy finding and targeting potential customers through omnichannel marketing efforts, you can build your customer base and improve your brand perception.Request a DemoFeatured ProductOmnichannel consumer tracking technologyOSG o360™ is an omnichannel customer insight application, delivering a 360 degree understanding of how your customers research, interact, use, and recommend your product or service, both online and in-store. OSG o360 provides you with customer-centric insights to solve your business challenges and needs.Explore o360Related Resources:Blog / Apr 19 2022Green Strategy: 3 Key Aspects of Strategic Sustainability for BusinessesWhen it comes to global climate change and how businesses make an impact on the state of our world, much of the messaging consumers receive targets their individual choices. From reducing the use of plastic straws to recycling any materials they possibly can, consumers must deal with a barrage of tips for limiting their personal […]Read moreBlog / Apr 11 2022A Conversation with Arvind Vij, Our COO and General CounselTell us about your roles at OSG, as both COO and General Counsel. The specific responsibilities are split between the two roles: As COO, I speak on a regular basis with Sukumar, our CEO, and the rest of our management team and independently to prospective investors and potential partners for the company. I also manage […]Read moreBlog / Apr 6 2022Customer Success Story: Kelly Sager at Beckman Coulter DiagnosticsWe’re proud of the relationships we’ve built with our customers, especially so with customers like Kelly Sager, who we’ve worked with across two MedTech companies that she’s been with. She continues to come back to OSG for the power of our technology and we’re proud to be making an impact on our customers but also […]Read moreGet in touchTalk to our customer experience experts
