Customer ExperienceCreating impactful customer experiencesRequest a DemoWHAT DO YOU WANT TO ACCOMPLISH?Revolutionize how customers experience your businessBuild awareness and improve the perception of your brandCross-sell and up-sell to your customers effortlesslyLooking for a way to improve customer or client retention? Do you need to better understand how customers decide which product to buy and their deepest feelings at each touchpoint in the customer journey?Our technology enables you to understand in real-time and in unparalleled detail what really matters to your customers, how they are segmented, and, most importantly, predict how they will behave with the ability to model different market scenarios. All of this, and more, is possible. Using our AI/ML-powered tech, you can understand your customers in greater depth than ever before and improve your customer-centricity.1%increase in customer retention$100Mincrease in overall revenueReady to start? Talk to an expert today.Case StudyFocusing on customer experience in service industryOur client, a large automotive service provider, was able to consolidate their data through our product RetailX360, to better understand opportunities for optimizing the customer experience. In the pilot group of stores during our engagement with them, we saw a 1% increase in customer retention and a $100M overall increase in revenue.Read moreCustomer Experience with OSG: Key BenefitsInvest wisely in customer experienceBy prioritizing investment, whether it’s product development, marketing, or customer support, your business can put money where it matters to make an impact.Build meaningful customer experiencesMaking sure visitors remember their experience with your brand will convert them into enduring customers and advocates for your business.Retain and Build Your Customer BaseBuilding relationships with your customers through powerful experiences can help you keep and attract new audiences for your products and services.In customer experience, converting visitors into advocates is a challenging processBy finding and targeting potential customers through omnichannel marketing efforts, you can build your customer base and improve your brand perception.Request a DemoFeatured ProductOmnichannel consumer tracking technologyOSG o360™ is an omnichannel customer insight application, delivering a 360 degree understanding of how your customers research, interact, use, and recommend your product or service, both online and in-store. OSG o360 provides you with customer-centric insights to solve your business challenges and needs.Explore o360Related Resources:Blog / Jan 10 2022Disruptive Marketing: Going Against the Grain in AdvertisingWhat is Disruptive Marketing? According to Marketing Schools, “disruption is more a business model than a marketing approach.” The idea of disruptive marketing comes from the goal of creating ripples and a splash in crowded markets and sectors. For many businesses, their industry is full of similar businesses to themselves, in fierce and stiff competition. […]Read moreBlog / Dec 23 2021Join Our Growing OSG Team in 2022!OSG is a global technology and analytics provider that delivers outcomes to Fortune 500 clients with the help of leading analytical technologies and world-class global resources. The OSG team uniquely combines historical data with the future needs of patients, physicians, consumers, or customers by going beyond the “who” and the “what” and understanding the “how” […]Read moreBlog / Dec 14 2021Customer Success Story: Tiyale Hayes at BET ViacomWorking alongside Black Entertainment Television (BET) as a strategic partner, OSG has been able to help BET integrate technology to help them understand their audiences. We applied our proven approach for understanding customers in typical business industries to understanding BET’s audience’s behaviors and decision-making processes. By applying our technology to their target audiences, we could help BET understand how their viewers were making decisions about what to watch. In this specific engagement, […]Read moreGet in touchTalk to our customer experience experts
