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Customer Experience

Customer Experience Management: Making Your Organization Customer-Obsessed to Deliver Great Experiences

By OSG Team on August 2, 2017


Customer Experience Management Roundtable Discussion points:

  1. Customer Centricity
  2. Disruptive Innovation
  3. KPIs and Value Management
  4. Change Management


Your Hosts:

  • Dr R Sukumar – CEO, OSG
  • S.V. Rangan – Consulting, OSG