OSG’S APPROACH TO RETAIL:Understand the omnichannel customer journeyRequest a DemoWhat Do You Want to Accomplish?Reach new customers with your brandPersonalize the shopping experienceDistinguish your brand from your competitorsRetail has recently seen more dramatic and rapid changes in shopper behavior than ever before. There has never been a better time to improve your shoppers’ experience by understanding what really matters to them and developing personalized nudges that keep them engaged. We used RetailX360 and our tech-enabled services to help our clients achieve:10-12%increase in new customers30%reduction in customer churnMore than 100%growth in shopper basketReady to start? Talk to an expert today.RETAIL WITH OSG: KEY BENEFITSExpand Customer BaseHarness your competitive advantage so that your brand stands apart from your competitors. Capture and convert your competitors’ customers by understanding market needs.Increase Shopper SpendBuild revenue and bottom line of profitability by strategizing opportunities for cross-selling and up-selling of products and goods, based on customer interests and behavior patterns.Engage Customers BetterPersonalize and scale your marketing and messaging strategy to your target audiences, both current and potential customers, specific to their online and offline shopper journey.In Retail, anticipating your competition and planning accordingly is key.With crowded markets and so many competitors, retailers have a difficult challenge in setting themselves apart from other similar businesses.Request a DemoRelated Resources:Case StudyFocus on customer experience in automotive service industryOur client needed to understand all available customer data in order to find areas for improvement and innovation. By helping them digest their past and current customer data, we helped them focus on customer experience, which brought a 2.5% year-on-year increase in revenue, totaling $100M in revenue across the 270 pilot program stores.Read moreBlog / Aug 20 2021Nudge Marketing in Retail: 4 Ways to Push Customers to PurchaseThe world of retail is becoming exponentially more personalized and targeted over time. In a crowded marketplace of products, services, and businesses, retailers must create unique customer experiences in order to stand out from the rest. To achieve that, they must use more and more data to understand their audience to tempt them to purchase. […]Read moreBlog / Nov 3 20216 Innovative Practices in Digital Marketing for 2021 and BeyondDigital marketing has been the “new normal” for businesses for much longer than a forced shift online by a global pandemic. But even though digital marketing has been around for a while, it continues to change and evolve as customers change how they make decisions and purchases based on technology innovations. Here are some of […]Read moreGet in touchTalk to our Retail experts
