The new benchmark for customer journey tracking

OSG o360^TM visualizes customer data on real-time dashboards that are customizable and flexible for ease of use. Filter and drill-down options can be configured based upon the requirements for more granular analysis. Data displayed on dashboards can also be exported easily in a number of convenient formats.

OSG o360^TM utilizes forward-looking behavioral analytics that provide clear insights into effectively serving current customer needs, as well as future ones. This way, businesses can provide better customer experiences and boost growth. Coupled with consultancy from highly experienced experts, OSG o360^TM provides unmatched insight on optimizing customer journeys. 

OSG o360^TM enables companies to have a holistic view of the entire customer journey all the way from initial intent to final purchase and even beyond to product usage. This process highlights key customer pain points and OSG o360^TM goes further by providing optimal ways to tackle each one and prioritizing them by impact on the bottom line.

OSG o360^TM ensures rich and relevant insights in a number of ways. One such way is making sure research respondents are representative of your customers, in case there is no existing panel. Another is including gamification elements to sustain high response rates from participants. Also, questions are configured to be sent to participants at the right time so that their experience remains clear in their minds.