TAKE A LOOK INSIDE OSG o360TMThe new benchmark for customer journey trackingOSG o360TM enables organizations to have a complete holistic view of the customer journey based on both online and offline channels of interaction.Combining OSG’s powerful analytics and market research experts, OSG o360TM provides unparalleled insights on how to drive business growth by improving customer experience.Request a DemoDOWNLOAD THE USER GUIDE Real-time dashboards:OSG o360TM visualizes customer data on real-time dashboards that are customizable and flexible for ease of use. Filter and drill-down options can be configured based upon the requirements for more granular analysis. Data displayed on dashboards can also be exported easily in a number of convenient formats.Ready to grow? Contact us to get started.Powerful customer analytics:OSG o360TM utilizes forward-looking behavioral analytics that provide clear insights into effectively serving current customer needs, as well as future ones. This way, businesses can provide better customer experiences and boost growth. Coupled with consultancy from highly experienced experts, OSG o360TM provides unmatched insight on optimizing customer journeys. Ready to grow? Contact us to get started.Highlight journey gaps:OSG o360TM enables companies to have a holistic view of the entire customer journey all the way from initial intent to final purchase and even beyond to product usage. This process highlights key customer pain points and OSG o360TM goes further by providing optimal ways to tackle each one and prioritizing them by impact on the bottom line.Ready to grow? Contact us to get started.Rich relevant insights:OSG o360TM ensures rich and relevant insights in a number of ways. One such way is making sure research respondents are representative of your customers, in case there is no existing panel. Another is including gamification elements to sustain high response rates from participants. Also, questions are configured to be sent to participants at the right time so that their experience remains clear in their minds. Ready to grow? Contact us to get started.Tracking omnichannel digital marketingPersonalizing MessagesPersonalization at scale requires understanding how different messages resonate with various customers to engage each one individually.Predicting Future DecisionsBuilding predictive models of key customer decision-making factors allows businesses to future-proof their strategies to meet unmet needs.Engaging Customers BetterSolidifying a loyal customer base can help businesses grow steadily and confidently, while also attracting new customers to their products.OUR SUPPORT ECOSYSTEMGet expert supportFrom our in-house technical and subject matter experts, to our growing ecosystem of innovation partners offering custom applications of our technology, we set you up to get the most actionable insights from your OSG o360TM experience.Contact Our ExpertsRelated Resources:Case StudyCustomer journey from research to purchase of grooming devicesWorking with a grooming and styling device company, we utilized OSG o360TM to provide a deep understanding of how consumers research and purchase products, based on advertisements and promotional materials.Tools: OSG o360TM Quantitative ResearchRead moreBlog / Jun 8 2022Customer Lifetime Value – Is that all we’ve got?Not all customers are the same – their contribution to revenue and the cost to acquire or retain them varies. How then do businesses identify the right acquisition and retention strategy for their varied customers? Designing a marketing strategy without sufficient understanding of the revenue or cost impact of each customer is like shooting at […]Read moreBlog / Apr 19 2022Green Strategy: 3 Key Aspects of Strategic Sustainability for BusinessesWhen it comes to global climate change and how businesses make an impact on the state of our world, much of the messaging consumers receive targets their individual choices. From reducing the use of plastic straws to recycling any materials they possibly can, consumers must deal with a barrage of tips for limiting their personal […]Read moreGET IN TOUCHUnderstand how OSG o360TM can work for your business!